Mindful Feedback
All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Inbound Calls Operational
Outbound Calls Operational
Messaging Operational
Reporting Operational
API Operational
Platform Operational
Genesys Cloud Americas (US East) Operational
Genesys Cloud Americas (US West) Operational
Genesys Cloud EMEA (Dublin) Operational
Transcription ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2024

No incidents reported today.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Resolved - This incident has been resolved.
Oct 15, 19:00 UTC
Identified - The team has identified an issue. Engineers are continuing to work towards full resolution and are monitoring the situation. Customers might be experience some delays in reporting. Next Update in an hour.
Oct 15, 17:19 UTC
Update - Surveys are sending and receiving as expected. Dashboards and interactions are still degraded. No loss of data. Engineers continue to investigate. Next update in one hour.
Oct 15, 16:24 UTC
Update - We are continuing to investigate this issue.
Oct 15, 14:50 UTC
Investigating - Clients in our US2 region may be experiencing slower or degraded service. Our engineers are troubleshooting the issue. We will provide an update as the issue is further understood.
Oct 15, 14:50 UTC
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.