Mindful Feedback

All Systems Operational

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Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Inbound Calls Operational
Outbound Calls Operational
Messaging Operational
Reporting Operational
API Operational
Platform Operational
Genesys Cloud Americas (US East) Operational
Genesys Cloud Americas (US West) Operational
Genesys Cloud EMEA (Dublin) Operational
Transcription ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hotfix (Demo, AU1, EU1, CA1, US3) - No downtime expected Apr 4, 2025 04:00-08:00 UTC

We will be applying a hotfix to the following regions in order to resolve an issue identified with in-app notifications: Demo, AU1, EU1, CA1, US3.

No downtime is expected.
Posted on Apr 03, 2025 - 15:46 UTC

Scheduled maintenance (US1, US2, US4) - No downtime expected Apr 4, 2025 04:00-08:00 UTC

We will be performing maintenance on the Mindful Feedback platform in the following regions during this time: US1, US2, US4.

No downtime is expected.
Posted on Apr 03, 2025 - 10:12 UTC
Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Scheduled maintenance - no downtime expected (US1, US2)
Completed - This maintenance will be rescheduled to a later date.
Apr 1, 21:24 UTC
Scheduled - We will be performing maintenance on the Mindful Feedback platform in the following regions during this time: US1, US2

No downtime is expected.
Mar 28, 15:16 UTC
Scheduled maintenance - no downtime expected (EU1, AU1, CA1, US3)
Completed - The scheduled maintenance has been completed.
Apr 1, 05:32 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 1, 05:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 UTC
Scheduled - We will be performing maintenance on the Mindful Feedback platform in the following regions during this time: CA1, US3, AU1, EU1

No downtime is expected.
Mar 28, 15:14 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Scheduled maintenance (US1, US2) - No downtime expected
Completed - This scheduled maintenance will be reschedule to a later date.
Mar 28, 10:31 UTC
Update - This maintenance window will be rescheduled to a later date.
Mar 28, 10:31 UTC
Scheduled - We will be performing maintenance on the Mindful Feedback platform in the following regions during this time: US1, US2.

No downtime is expected.
Mar 27, 14:25 UTC
Scheduled maintenance (CA1, EU1, AU1, US3, Demo) - No downtime expected
Completed - Unfortunately we were unable to complete our planned maintenance and will need to reschedule for a later date. No changes have been made to production regions.
Mar 28, 10:29 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 28, 09:26 UTC
Update - Our scheduled maintenance is taking longer than expected. We are still preparing to make updates to CA1, EU1, AU1 and US3 regions.
Mar 28, 07:59 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 28, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:00 UTC
Scheduled - We will be performing maintenance on the Mindful Feedback platform in the following regions during this time: CA1, EU1, AU1, US3, Demo.

No downtime is expected.
Mar 26, 14:54 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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