Mindful Feedback

All Systems Operational

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Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Inbound Calls Operational
Outbound Calls Operational
Messaging Operational
Reporting Operational
API Operational
Platform Operational
Genesys Cloud Americas (US East) Operational
Genesys Cloud Americas (US West) Operational
Genesys Cloud EMEA (Dublin) Operational
Transcription ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 26, 2025

No incidents reported today.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
Mindful feedback release deployment AU1 and EU1
Completed - The scheduled maintenance has been completed.
Jul 17, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:30 UTC
Scheduled - We would like to inform you that we will be performing a scheduled production deployment on AU1 and EU1 as part of our ongoing efforts to enhance the performance, reliability, and security of our services.We recommend planning your activities accordingly to minimize any inconvenience. Our team will be working diligently to complete the deployment as quickly and smoothly as possible.

We appreciate your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact our support team
Jul 11, 04:42 UTC
Jul 16, 2025
US and CA Regions - Dashboards Unavilable
Resolved - A hot-fix has been deployed to correct this issue.

All US and CA regions have been updated and validated as issue resolved.

If you continue to have any issues with dashboards, please open a support ticket via the portal.
Jul 16, 16:04 UTC
Identified - Issue: Impact to view dashboards on US and CA Mindful Feedback regions. Dashboards not available to view. Calls and surveys are processing as expected across the regions.

ETA to resolution: Estimated currently at 7/16, however subject to change*

The issue has been identified and a fix is being worked on. Multiple clients have reported dashboard outages and this issue has been escalated.
Jul 15, 16:21 UTC
Jul 15, 2025
Mindful feedback release deployment
Completed - The scheduled maintenance has been completed.
Jul 15, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:30 UTC
Scheduled - We would like to inform you that we will be performing a scheduled production deployment as part of our ongoing efforts to enhance the performance, reliability, and security of our services.We recommend planning your activities accordingly to minimize any inconvenience. Our team will be working diligently to complete the deployment as quickly and smoothly as possible.

We appreciate your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact our support team
Jul 7, 16:59 UTC
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

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