Resolved -
This incident has been resolved.
Changes within the update maintenance performed last night (12/3/25 - 12/4/25) caused disruption with the Database resulting in the system issues seen today.
We will continue to monitor for any further issues and ensure the platform is fully resolved. A formal RCA will be available at a later date and can be requested by opening a support case.
Dec 4, 20:54 UTC
Update -
Changes have been made to resolve the platform processing and log-in issues. We are currently seeing the platform perform as expected.
Changes within the update maintenance performed last night (12/3/25 - 12/4/25) caused disruption with the Database resulting in the system issues seen today.
We will continue to monitor for any further issues and ensure the platform is fully resolved. A formal RCA will be available at a later date and can be requested by opening a support case.
Dec 4, 19:57 UTC
Update -
We continue to actively troubleshoot and monitor the changes made for platform improvement
**Login issues have been corrected, HOWEVER we are seeing intermittent login outages as we work through changes related to improving the processing.
We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting
Dec 4, 18:42 UTC
Update -
We continue to monitor the changes made for platform improvement.
**Login issues have been corrected, HOWEVER we are seeing intermittent login outages as we work through changes related to improving the processing.
We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting
Dec 4, 17:35 UTC
Monitoring -
We continue to monitor the changes made for platform improvement.
Login issues have been corrected and now available.
We are monitoring a deprecation in processing speed of the US2 and US3 regions - You may continue to see slow loading of dashboards and reporting
Dec 4, 17:03 UTC
Identified -
The issue has been identified and a fix is being implemented.
Services may slowly become available at this time.
Dec 4, 16:00 UTC
Update -
Update:
Currently, US2 and US3 are the regions impacted.
Possible issues with logging into the product and/or slow and intermittent loading of dashboard screens.
Dec 4, 14:47 UTC
Investigating -
We are currently investigating an issue causing US2 instance to deny log-in and/or process slowly.
Dec 4, 14:26 UTC